Questions we get asked at the counter

We roast on Tuesday and Thursday and post the same afternoon by Royal Mail Tracked 48, so most bags arrive one or two days after roasting. The roast date is printed on every bag.

Subscriptions ship free anywhere in the UK. One-off orders ship free over £30; under that, delivery is £3.95. We ship to the EU from £6.50 per parcel.

Whole bean keeps its flavour two to three times longer, so buy it if you have a grinder. If not, choose your brewer and we grind for it on the morning it ships.

A 250 g bag, and two of them together, fit a standard UK letterbox. 1 kg bags and larger orders come as a small parcel that needs a signature-free safe place.

Tell us within 30 days of delivery and we send a different coffee free on the next roast day. You don’t need to send anything back.

Yes — the café at the front of the arch is open six days a week, and you can watch the drum through the glass on Tuesdays and Thursdays. Open cuppings run on the first Saturday of every month.

Yes. Choose three, six or twelve deliveries and a start date, and we send a printed card to you or to them. Ask through the contact form and we will set it up.

Yes. Tell us what you don’t like — dark roasts, naturals, anything — and we leave it out of your rotation.

You get an email on roast day with the coffee, the tasting notes and a recipe for your brewer.

Every coffee is seasonal. We email two weeks before it runs out and suggest the closest match; you can accept it or pick another.

Any time before the cut-off, noon the day before roasting. Reply to any delivery email.

No. Skip, pause or cancel from any email, as often as you like.

Roughly 1 kg a week for every ten people who drink two cups a day.

We don’t lease machines, but we recommend, install and service grinders for office clients at cost.

Yes, anywhere in mainland UK. Deliveries go out on roast days by next-day courier.

From 40 kg a month we will develop a house blend with you over two or three cupping sessions, at no extra cost.